Cloud computing services encompass three service delivery models—SaaS, PaaS and IaaS. In the SaaS model, software is provided as a service to the customer via the Internet. The PaaS model gives the customer a computing platform on which to develop and run their own applications. The IaaS model allows the customer to configure the system at the processing, storage and network level. Agreements for all cloud computing service models should address, at a minimum, performance objectives, service levels, data privacy and security, indemnification, intellectual property, limitations of liability, warranties, termination, transition assistance, and data ownership.

The panel, which includes Kilpatrick Townsend's Megan Demicco, will explain differences between the three cloud computing service models, and key provisions and best practices for drafting agreements for each model. The panelists will review these and other key issues:

  • What contract terms are most important in cloud computing services agreements?
  • How can counsel for customers best mitigate risk when drafting and negotiating the agreements?
  • What are the most commonly disputed issues during contract negotiations and what are some effective strategies for resolving them?

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